GST-inclusive · Australian Consumer Law applies
Cancel any booking with XPERT Moto up to the scheduled pickup time. The refund depends on how close to pickup you cancel:
The admin fee is never more than the refund itself — if the refund would be smaller than $25.00 we just refund the smaller amount.
Any bond we've authorised on your card is released as soon as the cancellation is confirmed. Funds usually return to your account within 5–10 business days, depending on your bank.
If you don't arrive for your booking and don't cancel, the booking is forfeited and a $50.00 no-show fee applies. Call the depot as soon as you know you'll be late so we can help.
You can extend your return date from your dashboard up until you return the vehicle. Extra days are priced at current daily rates and charged to the card on file.
Returning the vehicle early is always welcome. Partial refunds for unused whole days are assessed at return by the depot team.
Sign in and open your booking from the customer dashboard — the Cancel booking button shows the refund you'll receive before you confirm. If your booking is part of a subscription or already picked up, contact support and we'll take it from there.
Nothing in this policy limits your rights under the Australian Consumer Law. If the vehicle has a major failure, you're entitled to a refund or replacement regardless of the cancellation window.
Based on 1,283 Google reviews
“Super easy booking and the scooter was spotless. Staff were fantastic and talked me through everything before I rode off. Will definitely hire again.”
“Great value for a week's hire on the Gold Coast. Bike ran perfectly and they delivered to my hotel. Couldn't fault the service.”
“Hired a 125cc for a Byron weekend. Helmet and lock included, paperwork took 5 minutes. Lovely team to deal with.”
“Took a 300cc maxi up to Noosa for a long weekend. Immaculate machine, clear instructions, smooth pickup and return. Ten out of ten.”
“Super easy booking and the scooter was spotless. Staff were fantastic and talked me through everything before I rode off. Will definitely hire again.”
“Great value for a week's hire on the Gold Coast. Bike ran perfectly and they delivered to my hotel. Couldn't fault the service.”
“Hired a 125cc for a Byron weekend. Helmet and lock included, paperwork took 5 minutes. Lovely team to deal with.”
“Took a 300cc maxi up to Noosa for a long weekend. Immaculate machine, clear instructions, smooth pickup and return. Ten out of ten.”
“Super easy booking and the scooter was spotless. Staff were fantastic and talked me through everything before I rode off. Will definitely hire again.”
“Great value for a week's hire on the Gold Coast. Bike ran perfectly and they delivered to my hotel. Couldn't fault the service.”
“Hired a 125cc for a Byron weekend. Helmet and lock included, paperwork took 5 minutes. Lovely team to deal with.”
“Took a 300cc maxi up to Noosa for a long weekend. Immaculate machine, clear instructions, smooth pickup and return. Ten out of ten.”
“Super easy booking and the scooter was spotless. Staff were fantastic and talked me through everything before I rode off. Will definitely hire again.”
“Great value for a week's hire on the Gold Coast. Bike ran perfectly and they delivered to my hotel. Couldn't fault the service.”
“Hired a 125cc for a Byron weekend. Helmet and lock included, paperwork took 5 minutes. Lovely team to deal with.”
“Took a 300cc maxi up to Noosa for a long weekend. Immaculate machine, clear instructions, smooth pickup and return. Ten out of ten.”
“My first time on a scooter and the team were so patient. Gave me a proper rundown and even let me practice in the yard. Felt safe the whole trip.”
“Visiting from Japan — booking in English was effortless and the scooter was cheaper than a rental car. Saw so much more of Surfers this way.”
“Hired a Vespa for our Byron anniversary weekend. Immaculate bike, easy paperwork, and the team even recommended the best coastal route.”
“Long-term rental for a month of travel up and down the Gold Coast. Serviced perfectly, no hidden costs, and swapped bikes mid-hire when I upgraded. Brilliant crew.”
“My first time on a scooter and the team were so patient. Gave me a proper rundown and even let me practice in the yard. Felt safe the whole trip.”
“Visiting from Japan — booking in English was effortless and the scooter was cheaper than a rental car. Saw so much more of Surfers this way.”
“Hired a Vespa for our Byron anniversary weekend. Immaculate bike, easy paperwork, and the team even recommended the best coastal route.”
“Long-term rental for a month of travel up and down the Gold Coast. Serviced perfectly, no hidden costs, and swapped bikes mid-hire when I upgraded. Brilliant crew.”
“My first time on a scooter and the team were so patient. Gave me a proper rundown and even let me practice in the yard. Felt safe the whole trip.”
“Visiting from Japan — booking in English was effortless and the scooter was cheaper than a rental car. Saw so much more of Surfers this way.”
“Hired a Vespa for our Byron anniversary weekend. Immaculate bike, easy paperwork, and the team even recommended the best coastal route.”
“Long-term rental for a month of travel up and down the Gold Coast. Serviced perfectly, no hidden costs, and swapped bikes mid-hire when I upgraded. Brilliant crew.”
“My first time on a scooter and the team were so patient. Gave me a proper rundown and even let me practice in the yard. Felt safe the whole trip.”
“Visiting from Japan — booking in English was effortless and the scooter was cheaper than a rental car. Saw so much more of Surfers this way.”
“Hired a Vespa for our Byron anniversary weekend. Immaculate bike, easy paperwork, and the team even recommended the best coastal route.”
“Long-term rental for a month of travel up and down the Gold Coast. Serviced perfectly, no hidden costs, and swapped bikes mid-hire when I upgraded. Brilliant crew.”
